FAQ

TALK TO US

 

We'd love to hear from you

 

E-MAIL

simplycitrus@outlook.com



PHONE

0407 544 152

0448 866 601

1

​How do I

place an order?

Order online or call us to arrange combined shipping or for any special instructions.

 

 

2

Payment

& Shipping

We accept Paypal on our website or Direct deposit to Simply Citrus BSB 633000 Acc# 151682465. However, if you wish to use any other payment method please contact us. 

We do free delivery to the following post codes: 3206, 3207, 3182, 3183, 3186. If you are on any of these post codes please send us a message to refund you the shipping cost.  

3

Returns

Refunds

RETURN AND REFUND POLICY

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email simplycitrus@outlook.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Simply Citrus

290 Dandenong Rd, St Kilda East Victoria 3183

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

ke on your page. I’m a great place for you to tell a story and let your users know a little more about you.

VISIT

-Elwood Community Market. Stall  No. 73
- Prahran market  at Ripe the organic grocer

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CONTACT US

Australia

T: 0448 866 601

     0407 544 152

simplycitrus@outlook.com

© 2017 Simply Citrus